Welcome! Here's an overview of our shelter and operations.

Opening hours

Most of our services are BY APPOINTMENT ONLY (adoption, surrender, fostering, medical appointments, cremation). Please contact us if you are unsure of what to do BEFORE coming to the shelter.

The boutique and licenses services continue to operate on a self-service basis during our business hours.

Monday to Friday from 9:30 a.m. to 4 p.m.

Saturday from 10 a.m. to 4 p.m. (closed between 12 and 1 p.m.)
Sunday : Closed

 For any other questions or comments, please contact us. 

Licenses

Located at door #3 of our shelter at 132 rue de Varennes in Gatineau.

As of 2020, the medallion you initially receive for your pet is permanent. License fees remain renewable annually, and we strongly recommend that you complete your transaction online on our Renewal page. You can also purchase your license online.

If you have not received communication from us between December and March of each year, it is possible that your file information is no longer current. Please contact us or update your file through the online form.

Adoption

All our adoptions are done by appointment only. You can find our animals available for adoption on our website in the section titled Adoption (cats, dogs or small animals). Come back often and stay alert as our animals find their forever home quickly!

If you see an animal that you would like to adopt, fill out an adoption interest form and we will contact you to setup an appointment. 

Animal admission

Like you, we want to make surrendering pets to the shelter the last resort. If you are unable to keep your pet at home, consider these steps first:

• Have you attempted to re-home your pet yourself with a friend or family member?
• Have you tried to re-home your pet yourself through acquaintances or social media?
• Do you just need some behavioral advice to help you get through a small problem? Our counsellors may be able to support you in this process; contact us.

If none of these avenues are possible, fill out the form and we will contact you to coordinate your pet's entry into the shelter. Please note that depending on the shelter's capacity at any given time, it may take anywhere from 5 days to 3 weeks before we can accept your pet. Please be sure to give us as much information as possible when filling out the form so that we can properly assess your needs and situation.

Stray or lost animal

You have found an animal? Our team is here to help you. Please review the following sections before coming to the shelter with a found pet.

Lost your pet? We will help you find your pet and reunite the family. Visit the Lost animal page for full details and to report your missing pet.

Emergencies

For any emergencies, please call the Police Department of your municipality.

To report a case of animal abuse or neglect that you personally witnessed, regardless of your sector or municipality, please call 1-844-ANIMAUX. These reports are confidential.